Terms of Service

Last updated: January 13, 2026

1 General

These Terms of Service govern your use of our website and purchase of products. By accessing our website or making a purchase, you agree to be bound by these terms.

2 Eligibility

You must be at least 18 years old to purchase from our store. If you are under 18, you must have parental or guardian consent.

3 Products and Pricing

All product descriptions, images, and prices are subject to change without notice. We strive for accuracy but do not warrant that product descriptions or other content is error-free.

Prices are displayed in US Dollars (USD) and are final at checkout. We reserve the right to correct pricing errors.

4 Orders and Payments

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order. Payment is collected in full when the order is placed.

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely.

5 Shipping and Delivery

We process orders within 1-3 business days. Delivery times vary by location (see our FAQ for details).

Once the carrier marks a package as "Delivered," risk of loss passes to the customer. We are not responsible for theft, loss after delivery, or delays caused by carriers, customs, or incorrect addresses.

6 Returns and Refunds

We offer a 30-day money-back guarantee from the date of delivery. To initiate a return:

• Contact us at support@snuzzlee.com
• Provide your order number and reason for return
• We'll send you a prepaid return label and RMA code

Return Requirements:

• Items must be unused and in original packaging
• Unauthorized returns (without RMA code) will be refused
• Refunds are processed within 7-10 business days after we receive your return

See our complete Refund Policy for more details.

7 Privacy and Data

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy, including use for marketing, analytics, and advertising purposes.

8 Marketing Communications

By creating an account or making a purchase, you consent to receive:

• Service Communications: Order confirmations, shipping updates (required)
• Marketing Communications: Promotional emails, offers (optional)

You can opt-out of marketing emails anytime using the unsubscribe link in our emails or by contacting support@snuzzlee.com.

9 Chargebacks and Disputes

Please contact us before initiating a chargeback. We will work with you to resolve any issues. Filing a chargeback while a support case is active may delay resolution.

If a chargeback is filed, we will provide carrier scans, tracking information, and correspondence to the payment processor.

10 Product Warranty

Unless a specific warranty is stated on the product page at the time of purchase, all products are sold "as is" without warranty of any kind.

11 Limitation of Liability

Our aggregate liability for any claim arising from your purchase shall not exceed the purchase price of the product in question.

We are not liable for indirect, incidental, special, consequential, or punitive damages.

12 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, hurricanes)
• Pandemics or public health emergencies
• Strikes or labor disputes
• Governmental actions or regulations
• War, terrorism, or civil unrest

13 Governing Law

These Terms are governed by the laws of the State of California, USA. Venue for any disputes shall be Los Angeles County, CA.

14 Consumer Protection Rights

Nothing in these Terms limits your rights under applicable consumer protection laws in your country of residence, including but not limited to:

• Consumer Protection Act (Canada)
• Consumer Rights Act 2015 (UK)
• Australian Consumer Law
• EU Consumer Rights Directive

15 Changes to Terms

We reserve the right to update these Terms at any time. We'll notify you of significant changes by email or website notice. Continued use of our services after changes constitutes acceptance.

16 Contact Us

If you have questions about these Terms, please contact us:

• Email: support@snuzzlee.com
• Business Hours: Monday-Friday, 10:00 AM - 5:00 PM PST
• Response Time: Within 24 hours